Question 1

How do I book a session?

Accepted Answer

Fill up the form in the 'Book Me' page and wait for a reply from me! Once we have locked in on the date and time, a deposit is required to secure the slot via Paypal, PayPay,  or Amazon gift card. A confirmation email will be sent to notify you that payments has been accepted. The remainder balance is due on the day of the session, in Japanese Yen(¥).

If you don't hear back within 24 hours, please check your spam folder.

Question 2

What happens if I'm late for the session?

Accepted Answer

Unfortunately, there are no complimentary time extensions for late arrivals. An extension of 30 minutes (maximum) can be added to the session with a fee of ¥10,000 (or $USD equivalent).

Please arrive at least 5 minutes before the start of the session.

Question 3

What happens if the weather isn't suitable? E.g. If it rains?

Accepted Answer

If the weather is undesirable, the session will be rescheduled at no additional costs. However, if it is rainy - it could add a certain moody look to the photos. We can discuss further a day before the shoot.

Question 4

Can I have a change of outfits during the session?

Accepted Answer

That's totally fine! This is only encouraged if the session is 1 hour or more. Please note that outfit change is included in the allocated time. No complimentary time is given for attire change. An extension of 30 minutes can be done with a fee of ¥10,000 (or $USD equivalent).

Question 5

What happens if I want to cancel our session?

Accepted Answer

The deposit will not be refunded if you cancel the session based on reasons other than weather or health.

Question 6

I'm curious about the 2-hour MULTIPLE session. Can I split it into two days?

Accepted Answer

Absolutely!
2nd session must be redeemed within 6 months from the 1st session.

Question 7

What languages do you speak?

Accepted Answer

I can speak in English, Japanese, Cantonese & Malay. Otherwise, I am also fluent in body language 😄

Question 8

What should I wear during the session?

Accepted Answer

You are welcome to wear anything you feel that best represents you! There are no strict dress code in Japanese temples and shrines, but it is recommended to stick to something comfy and conservative. Avoid loud prints or logos if possible. For couples, family or group portraits, a similar tone would create a unified feeling in the photos. Of course, you can always play dress-up and even bring props. Changing outfits is possible in 1 hour sessions or longer. Please have the outfits ready during the session. Please understand that the photographer will not be responsible for carrying the client's items during the session.

Question 9

Do you provide RAW, unedited images?

Accepted Answer

No. Only edited, high resolution photos will be provided.

Question 10

Do you do home visits too?

Accepted Answer

Yes, I do! I may ask you to provide some photos of your space to better understand the light source. Minimum shooting time required is 1 hour.

Question 11

Do you offer your services outside of Tokyo or Yokohama?

Accepted Answer

Yes, I do! Travel fee applies depending on the location. Please ask me for more details.

Question 12

Do you do studio shoots?

Accepted Answer

I currently only do studio shoots for products. This may change in the future, though!

Question 13

What happens after the photoshoot session?

Accepted Answer

For MINI (30-mins) / FULL (1-hour) sessions, the edited, high resolution photos will be delivered to you in a password protected gallery within 3 days. For MULTIPLE (2-hour) sessions, it will be delivered to you within 7 days.

Please have your images downloaded and backed up securely within 1 month from the session.

Question 14

Will my photos be used as part of a portfolio?

Accepted Answer

The discounted rate for the session includes the rights to use images to promote my page. Some selected photos may potentially be used on my website, sample albums & social networking sites.

Question 15

I plan to bring my baby / toddler to the session - will that be OK?

Accepted Answer

Of course! 1 hour sessions are encouraged with babies / pets.

Please ensure your baby / toddler comes with a full, happy belly before the session. Feel free to bring toys and snacks for the session if that helps.

Be reminded that if coming by train, do allow ample time for traveling as elevators at the stations may require a longer route/wait. Similarly, if coming by car, please allow more time for parking availability.

A gentle reminder that there are no complimentary time extensions for late arrivals.

Question 16

Can I bring my pet to the shoot?

Accepted Answer

Absolutely! We will discuss which locations work best to capture you & your furry buddy.

Question 17

Does the session covers all fees?

Accepted Answer

Admission fees to parks or attractions will be a separate fee.

Question 18

I cannot find the link to my images. What happened?

Accepted Answer

I highly recommend to have your images downloaded and backed up securely within 2 months from the session. Photos from the session may not be available after 2 month due to high volume of storage space consumption.

Question 19

How else can I contact you?

Accepted Answer

You can reach me via Instagram DM (@alexleefilms) or email me at alexleefilms@hotmail.com

Question 20

Do you also offer videography services?

Accepted Answer

Yes! I also provide drone-services. If the shoot requires it, a team can also be assembled to meet your needs. Please enquire for further information.

ALEX LEE PHOTOGRAPHY

Frequently asked questions